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DO NOT USE SQUAREUP! They are AWFUL!!!!!!!!!!
Do not use this company!! We decided to use this company because the rate was good and no monthly fee was even better. We ran our first transaction (over $1000) a week ago and nothing has hit our account. Let’s see here…they used the “24 hour deposit” as a great selling point. This is a bunch of BS! There is a phone number that I had to search the internet for (nowhere on their website) and EVERY option you choose gets you to an answering machine. We have sent multiple emails, phone calls, messages…any way to get in contact with a live person… and guess what….NO LUCK! DO NOT USE SQUAREUP! They are AWFUL!!!!!!!!!! There number is (415) 375-3176..GOOD LUCK!
I have not received payment from Squareup – and believe they are using funds for personal use. Who do I contact for assistance?
The only number we have is 415-375-3176 or try help@help-messaging.squareup.com
We have not had any luck trying to get to return a charge back for over 6 months now. Good luck to you.
Awesome app. First charge 80.00. 2nd charge 1588.00 not a prob. $ is in the bank next day.
Square is great for my business. When I’ve contacted customer support, I’ve been happy with the result. The first point of contact with support is through the website. If the problem cannot be resolved though email I get a call. Everyone I’ve talked to has been very helpful and professional. Our charges are typically low volume and low value so I can not speak to some of the complaints of those with large value transactions. I’ve been using it for more than a year. I’ll also add that we sell antiques so the ability to take cc transactions on phones at our shop, at shows or upon deliver at a customer’s house is very helpful.
I have no confidence in Square or any financial service that does not provide telephone support when my bank account is involved. I signed up on line and received the square device in the mail a few days later. After I signed up Square was supposed to put a test deposit and withdrawel to my bank account . They keep “emailing me” that they did , but two months has gone by and there has been no test deposit to validate my bank account. Worse, takes them 3 or 4 days to even respond to an email and even though in every email I ask someone to call, I have never received a phone call., . In every email, I asked the question “do you offer phone support?” The question is ignored. I am mailing back the square device today.
I do not recommend this company that provides no customer service.
Joan,
I couldn’t agree with you more! I moved to GoPayment by Intuit and very happy with them. Always get a live person on the phone. The discount rate might be a point higher on manual or non-qualified swipes, but that’s a little deal to me. I have another consultant friend who tried Square and had one transaction well over $1000 and they put a big time hold on the money. He also the same issue with e-mail support versus phone support. I also use QuickBooks and they have a service where you can download your GoPayment mobile transactions directly into QuickBooks ($9.95 /mo and well worth it). They also provide you a free card reader as well.
I am disgusted – we should have researched this company more prior to signing up. We run a small business and work payment to payment, as we are still growing. In order to pay for an install next Monday, we receive 50% of the total job cost on Tuesday (the 8th) and it’s not even in the list of transactions on our Square account. Did I get lucky? Maybe it didn’t process? I’m afraid to ask our client to see if there’s a pending charge – for fear he’ll be double charged! Can anyone else tell me – the funds that were being “held” – did they at least show as pending transactions on your Square account? Of course, I haven’t heard back from their “customer service” yet……
I just filed a complaint with the Federal Trade Commission. They track the number of complaints against a company to see if there is a pattern. PLEASE file your complaint to get some action here is the link
I also just saw that Richard Branson is part of this company. I am starting a complaint chain to him and all of the other investors in this company. Use your social media contacts on Twitter and Facebook to pass on the information to boycott these companies until Sqaure Square up!
Here is a link to all the news agencies that are talkiong about square. I am sending a press release to each of them. If you want to be included in this please let me know.I’m n!ot putting up with this fraud
This company is horrible and I would say borderline fraud! My first transaction was for $7600. The reader did not work on my Android although the company advertises that it does! I was forced to make a manual transaction and key in the information. After I left, I tried to contact customer service and found they don’t have a phone number. I went through ther troubleshooting and discovered that my phone doesn’t work with Square! The reader was not compatible with my phone jack. Then I discovered that the manual transaction cost me 3.5%!! I immediately emailed the company. No one has contacted me yet. But to my horror today when I went to call the company, I found out that they are holding the funds for one month! DON”T DO BUSINESS WITH THIS COMPANY!!!! They will take your money and run!
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